RETURN & EXCHANGES

To start your exchange or return, please visit our contact us page HERE and please enter the item name, color, size you would like to exchange or return. We will respond to your request within 24 hours with an exchange or return plan of action.

You’ll first want to start the return or exchange by clicking HERE. Depending on the plan of action we setup we will ask you to go to a post office and purchase return label. Please take a picture of the receipt. We will reimburse you via Zelle for the return label expenses. Please also make sure to save your tracking number so that you may track the progress of your package.

We understand that things happen, so if you aren’t satisfied with your items, we accept orders for return or exchange within 30 days from the date of purchase. Your items must meet the following criteria:

1- Items cannot be worn and must be in new and unused condition.
2- Items must not be washed.
3- Items must be odorless.
4- Items must have all original tags attached and intact.
5- "Items must not be worn" policy applies also to all active and athletic shorts due to their interior liners.

In the event you have more than one order to return at the same time, your returns may be packaged together.

FINAL SALE items are “FINAL SALE” and therefore they are not eligible for return or exchange. Please note that Gift Card purchases are also final sale and not eligible for return or exchange.

You may return your order but please note, CACHET Apparel is not responsible for any return shipping, duty or customs fees. International orders are not eligible for exchange requests.

No, you will not be charged a return label fee for exchanges. You will need to purchase it, and will be immediately reimbursed via Zelle upon sending a picture of the receipt to our team at cachwetapparel@gmail.com or HERE.

Please reach out to our Customer Experience Team HERE and they would be happy to help provide options, if applicable.

You will be refunded the original price paid for the item, minus any original shipping fees.

ORDERS

Once an order has been placed, we are unable to make any changes. To ensure all orders are promptly shipped and delivered as quickly as possible, the order shipment queue cannot be interrupted.

Once an order has been placed, we are unable to make any changes. To ensure all orders are promptly shipped and delivered as quickly as possible, the order shipment queue cannot be interrupted.

After your order has shipped, you will receive a unique link to your order’s current status, where you can watch your shipment in real time. You may also check on the status of your order by contacting us HERE.

We apologize if anything like this ever occurs!! We are happy to look into this for you and make it right. In order to proceed, please contact us HERE. Please provide a picture of the item for quality control to ensure we bring this to the CACHET Apparel team’s attention.

You will be refunded the original price paid for the item, minus any original shipping fees.

PROMOTIONS & SALES

Promotional codes cannot be combined with any other Promotions or Sales. Promotional codes are not applicable to gift cards. Promotional codes cannot be stacked.

A promo code will only work if applicable to all items in the order. Promotional codes cannot be combined with any other Promotions or Sales. Promotional codes are not applicable to gift cards. Promotional codes cannot be stacked. If you believe your code should be applicable, please reach out to our Customer Experience Team HERE. They would be happy to look into the specific code’s policies

FINAL SALE items are a “FINAL SALE” and therefore they are not eligible for return or exchange. Please note that Gift Card purchases are also final sale and not eligible for return or exchange.

Discounts cannot retroactively apply to previous orders. Discount only applicable to orders placed within the timeframe of the sale.

DELIVERY & SHIPPING

CACHET Apparel customers get fast, free shipping on all orders over $40.

We currently do not offer international shipping. Sign up for email alerts below to be notified when start shipping to your country!

1- Please note that during holiday and sale seasons, order processing will take 5 - 7 business days. Once your items have shipped you will receive a shipping notification. Your order will be delivered from our doorstep to yours within 2-7 business days after it is shipped (Domestic orders within the US only).

2- Shipping Rate & Delivery *All shipments are sent from Houston, TX. Orders ship between Monday through Fridays only, excluding federal holidays.

3- If you are still experiencing issues with your order, please contact support HERE.

At this time, we dot have any physical store locations. Sign up for email alerts below to be notified when we open our new store location!

PRODUCTS & CARE

CACHET Heavyweight crewneck sweatshirts are made of 80% heavyweight preshrunk cotton/20% polyester. Fabric is laundered for reduced shrinkage.

CACHET Short Sleeves are made of 60% combed ringspun cotton/40% polyester jersey. Fabric is laundered for reduced shrinkage.

Black colored T-Shirts can be usually washed completely cold but we recommend washing at around 30 degrees (or it can be washed at 40 degrees if needed). It’s worth noting that all cotton products will have natural shrinkage, which generally happens during the drying process. The risk of shrinkage can be reduced by avoiding a tumble drier and air-drying instead. While tumble drying might sometimes be a convenient solution, a T-Shirt is definitely best dried when hung. When air-drying your garments, avoid direct sunlight to reduce unwanted fading of colors. Cotton products generally do not like excessive heat. To reduce creasing and unwanted stretching, delicate cotton fabrics should be hung over a rail.

The CACHET Renard Cologne is made with rheumatic herbs as well as citrus notes and spices. The Renard has a strong finish with sandalwood, leather, amber, oak moss, vetiver and cedar. This Eau De Cologne is packed in a stylish glass bottle. Protects the skin from irritation and redness, helps to soothe and refresh the skin. The refreshing scent makes you feel clean and your daily shaving fun. Due to the high perfume content, this product lasts all day long. The high alcohol disinfects and soothes your skin after a wet shave. This product can also be used as a beard perfume or as a body spray.

The CACHET Mauve Cologne is made with lemon, lavender, white rose, as well as blends of jasmine and lily. This Eau De Cologne is packed in a stylish glass bottle. Protects the skin from irritation and redness, helps to soothe and refresh the skin. The refreshing scent makes you feel clean and your daily shaving fun. Due to the high perfume content, this product lasts all day long. The high alcohol disinfects and soothes your skin after a wet shave. This product can also be used as a beard perfume or as a body spray.

GIFT CARDS

Gift cards are “FINAL SALE” and therefore they are not eligible for return or exchange.

No, promotional codes are not applicable to gift cards.